Troubleshooting Paramount Plus on Samsung TV
Compatible Samsung TV Models
Not every Samsung TV supports the Paramount Plus app. Generally, all Samsung smart TVs created in 2017 and later are compatible. If you have an older model, you might encounter issues (Android Authority). You can always verify app compatibility on Samsung’s website.
Potential Issues with Paramount Plus
Several factors can cause Paramount Plus to malfunction on a Samsung TV. These include:
- Compatibility problems
- Software bugs
- Out-of-date software
- Internet connectivity issues
- Server problems (Android Authority)
Understanding these issues can help in pinpointing the exact cause and applying the correct solution.
Resolving Minor Glitches
Resolving minor glitches can often restore functionality to Paramount Plus. Try these steps:
- Soft Reset: Turn off your TV, unplug it, wait a minute, and plug it back in.
- Power Cycle: Turn off your TV, unplug it, wait for 30 seconds, and then power it back on. (Android Authority)
These simple actions can help alleviate issues with responsiveness and crashes.
Clearing Cache for Paramount Plus
Clearing the cache can improve the performance of the Paramount Plus app without affecting your saved settings:
- Press the Home button on your Samsung remote.
- Go to Settings > Apps.
- Select Paramount Plus and choose Clear Cache. (Android Authority)
This step can effectively resolve performance issues.
Factory Reset as Last Resort
A factory reset should be your last resort because it will erase all settings and preferences:
- Press the Home button on your Samsung remote.
- Go to Settings > Support.
- Select Self Diagnosis > Reset.
- Enter your PIN and confirm. (Android Authority)
Remember to back up essential data before proceeding with this step.
Verifying App Compatibility
Verify if your Samsung TV model is compatible with Paramount Plus:
- Check Samsung’s website for the list of compatible models.
- Smart TVs created in 2017 and later generally support Paramount Plus. (Android Authority)
For more troubleshooting tips and related issues, visit our articles on hbo max not working on samsung tv and how to turn off bluetooth on samsung tv.
Maintaining App and TV Software
Keeping both the Paramount Plus app and your Samsung TV’s operating system up to date is essential for uninterrupted viewing. Additionally, ensuring your subscription status is active can prevent access problems.
Updating Paramount Plus App
Outdated applications can lead to compatibility issues and performance problems. To ensure you are using the most up-to-date version of Paramount Plus on your Samsung TV, follow these steps:
- Open the Samsung TV Menu.
- Navigate to the Apps section.
- Select the Paramount Plus app.
- Check for available updates and install them if present.
Regularly updating your app can prevent many common issues.
| Step | Action |
|---|---|
| 1 | Open Samsung TV Menu |
| 2 | Navigate to Apps section |
| 3 | Select Paramount Plus app |
| 4 | Check and install updates |
Keeping Samsung TV OS Up to Date
Keeping your Samsung TV’s operating system up to date is crucial. Software updates released by manufacturers often include performance enhancements, bug fixes, and improved compatibility, which can help resolve issues with the Paramount Plus app.
To check for and install system updates:
- Open the TV’s Settings menu.
- Select Support.
- Choose Software Update.
- Click Update Now.
These updates are vital for maintaining the smooth operation of all applications on your TV.
| Step | Action |
|---|---|
| 1 | Open TV’s Settings menu |
| 2 | Select Support |
| 3 | Choose Software Update |
| 4 | Click Update Now |
Checking Subscription Status
Ensure that your Paramount Plus subscription is active and free from any billing issues. Without an active subscription, access to the app on your Samsung TV will be restricted.
- Open the Paramount Plus app.
- Navigate to your account settings.
- Verify your subscription status.
- Resolve any billing issues if necessary.
By keeping your subscription status in check, you can prevent interruptions in your streaming experience.
| Step | Action |
|---|---|
| 1 | Open Paramount Plus app |
| 2 | Navigate to account settings |
| 3 | Verify subscription status |
| 4 | Resolve billing issues |
Ensuring your applications and operating system are current, along with verifying active subscriptions, mitigates many common issues encountered with streaming apps. For further support on your Samsung TV, explore guides on connect Sonos to Samsung TV, how to turn off Bluetooth on Samsung TV, and HBO Max not working on Samsung TV.
Advanced Troubleshooting
Adjusting DNS Settings
To resolve the issue of Paramount Plus not working on a Samsung TV, adjusting the DNS settings can often be an effective solution. Ensuring both IPv4 and IPv6 protocols are enabled allows for better communication between the device and the servers, preventing interruptions.
Manual DNS Configuration
Manually configuring the DNS settings may further aid in resolving streaming issues on the Paramount Plus app. Users reported success by changing the DNS setting from ‘auto’ to ‘manual’. This involves entering the same DNS setting from the internet port into the Samsung Network connection (Samsung Community).
Steps for manual DNS configuration:
- Press the
Menubutton on your Samsung TV remote. - Go to
Network>Network Status. - Select
IP Settings>DNS Settings. - Change ‘DNS Settings’ from ‘Auto’ to ‘Manual’.
- Enter the DNS address provided by your Internet Service Provider.
Issues with DNS Solution
While DNS reconfiguration has resolved issues for many, it is not a universal fix. Particularly for Series 6 Samsung TVs, some users still experience playback issues with Paramount Plus. Sporadic success in streaming content without a clear pattern has also been reported.
Collaborative Efforts to Resolve Black Screen
Certain 2017 Samsung TV models have been plagued with the black screen issue when launching Paramount Plus. Recognizing this, engineers from both Samsung and Paramount Plus are collaborating to identify the root cause and resolve the issue.
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