Fixing Samsung TV Error Code 116
Error code 116 is a common issue for Samsung TV users, often related to connectivity problems with the Smart Hub. Here are two primary methods to resolve this error: resetting the Smart Hub and performing a firmware upgrade.
Resetting Smart Hub
Resetting the Smart Hub can resolve various issues, including error 116. This process essentially restores the Smart Hub to its factory state, clearing any glitches that may be causing the problem.
Steps to Reset Smart Hub:
- Press the Home button on your Samsung remote.
- Navigate to Settings and select it.
- Choose Support.
- Select Self Diagnosis.
- Click on Reset Smart Hub.
- Enter your PIN (default is 0000).
After resetting, you may need to re-enter account information for apps previously installed. For more detailed guidance, you can refer to Samsung’s official support page.
Performing Firmware Upgrade
Firmware is the software that operates your Samsung TV. Keeping it updated can eliminate errors like 116 and improve overall performance. Here’s how to upgrade your firmware:
- Press the Home button on your remote.
- Navigate to Settings and select it.
- Go to Support.
- Select Software Update.
- Click Update Now.
If your TV cannot connect to the internet, a manual update via USB is also an option. You can download the firmware from the Samsung website onto a USB drive, then insert the drive into the TV’s USB port.
| Firmware Update Method | Steps |
|---|---|
| Online Update | Home > Settings > Support > Software Update > Update Now |
| USB Update | Download firmware from Samsung’s website, transfer to USB, insert USB into TV, follow on-screen instructions |
For further details on updating firmware and other related issues, visit our article on how to check and update Samsung TV operating system.
By following these steps, most users can resolve error code 116. If the issue persists, consider seeking professional help or exploring additional resources on our site, such as why your Samsung TV won’t turn on from SmartThings or can you use a Samsung TV without a remote.
Troubleshooting Samsung TV Connection Issues
One of the main reasons for Samsung TV Error Code 116 is connectivity problems. Ensuring your Samsung TV is properly connected to the internet is crucial. Here are key steps to troubleshoot connection issues.
Checking Router Settings
To resolve connectivity issues, it’s essential to verify your router settings. This includes checking the WiFi broadcast settings, DHCP settings, and security settings to ensure compatibility with your Samsung TV (BoostVision). Additionally, updating the router firmware is recommended after altering the settings.
Important router settings to check:
- WiFi Band: Ensure your router broadcasts on 2.4GHz and/or 5GHz bands.
- DHCP Server: Enable DHCP to assign IP addresses automatically.
- Security Protocol: Use WPA2 or WPA3 for secure connections.
- SSID Broadcasting: Ensure your network name (SSID) is visible.
If necessary, you might need to log into your router’s interface to adjust these settings. Consult your router’s manual or manufacturer’s website for specific instructions.
Updating TV Firmware via USB Drive
Updating your Samsung TV’s firmware can often resolve connectivity issues, especially if the TV cannot download updates automatically due to internet problems (BoostVision, Asurion). Here’s how to manually update the firmware using a USB drive:
- Prepare a USB Drive: Format the USB flash drive to FAT32.
- Download Firmware: Visit the Samsung Download Center and download the latest firmware for your TV model onto your computer.
- Transfer Files: Extract the downloaded file and move it to the root directory of the USB drive.
- Connect USB to TV: Plug the USB drive into an available USB port on your TV.
- Install Firmware:
- Go to
Settings > Support > Software Update > Update Now. - The TV will detect the firmware on the USB drive and prompt you to install it.
- Follow the on-screen instructions to complete the update.
This method ensures your TV has the latest firmware, which can fix various bugs, including connection issues. For detailed guidance, refer to our article on how to check and update Samsung TV operating system.
If these steps do not resolve the connection issue, consider restarting your TV or performing a factory reset. For chronic or unresolved issues, contacting Samsung Support for further assistance is advisable. For more information on troubleshooting, check out our related articles on why does my Samsung TV have a yellow tint and what to do when your Samsung TV runs out of storage.