Troubleshooting Disney Plus on Smart TVs
When Disney Plus is not working on Samsung TVs or other smart TVs, it can be a frustrating experience. This section will help troubleshoot common issues and error codes to get Disney Plus running smoothly on your device again.
Initial Setup Issues
During the initial setup of Disney Plus on your smart TV, users might encounter problems. A common issue is being stuck in a loop when attempting to enter the code displayed on the TV for activation. Instead of navigating through the app directly, it is recommended to visit www.disneyplus.com/begin on a web browser and input the code displayed on your TV screen.
Common Error Codes
Disney Plus users frequently run into various error codes that can disrupt their viewing experience. Here are some of the common error codes:
| Error Code | Description | Possible Fixes |
|---|---|---|
| Error Code 42 | “We’re having trouble connecting you to the service.” | Check your internet connection, reboot your router, or contact Disney Plus help. |
| Error Code 83 | Issue mainly with mobile or mobile data use. | Connect to home Wi-Fi and try another compatible device. |
| Error Code 76 | “We’re currently experiencing slow Internet connection speeds.” | Uninstall and reinstall the app, log out and back in, reboot the router, or contact Disney support. |
| Error Code 86 | Account-related issue. | Contact Disney Plus customer support for assistance. |
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Error Code 42: This error usually indicates a problem with the internet connection. Users are advised to ensure they are connected to a stable network. Rebooting the router or using a wired connection may also help. If the issue persists, contacting Disney Plus support for further assistance is recommended (GamesRadar).
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Error Code 83: Often experienced when using Disney Plus on mobile data, hotspots, or certain devices like Roku. Switching to a home Wi-Fi connection or trying another device may resolve this issue (GamesRadar).
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Error Code 76: This error signals slow internet connection speeds often due to server overload. Basic troubleshooting steps include uninstalling and reinstalling the Disney Plus app, logging out and logging back in, and rebooting the router. If the problem remains, waiting for the service to normalize or contacting Disney Plus support is suggested (GamesRadar).
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Error Code 86: This typically points to an account-related issue. To resolve this, users should reach out to Disney Plus customer support for further guidance.
Users experiencing persistent issues with Disney Plus on their Samsung TV may need to reset the Smart Hub. Note that this action will sign out the user from all apps, requiring login information to be re-entered for each application (SlashGear). For more steps on resetting Samsung TVs, see samsung tv troubleshooting or check how to clear cache on samsung tv.
For additional resources, visit our detailed guides:
Specific Error Solutions
Error Code 42
Error Code 42 appears with the message, “We’re sorry; we’re having trouble connecting you to the service. Please check to see that you are still connected to the Internet and try again.” This error is often related to connectivity issues. To resolve this:
- Reboot your router.
- Try connecting via a wired Ethernet connection.
- If the issue persists, contact the Disney Plus support team (GamesRadar).
| Step | Action |
|---|---|
| 1 | Reboot Router |
| 2 | Use Ethernet Connection |
| 3 | Contact Support |
Error Code 83
Error Code 83 typically occurs on mobile devices or when using mobile data (hotspots or data plans). The message informs that “Something went wrong. Please try again later.”
To fix this issue:
- Connect to your home Wi-Fi.
- Try accessing Disney Plus on another compatible device (GamesRadar).
| Device | Recommended Action |
|---|---|
| Mobile Device | Connect to Home Wi-Fi |
| Other Device | Try Another Compatible Device |
Error Code 76
Error Code 76 indicates “We’re currently experiencing slow Internet connection speeds.” This is often related to server overloads or high traffic. Basic troubleshooting includes:
- Uninstalling and reinstalling the app.
- Logging out and back into the app.
- Rebooting your router.
If these do not work, reach out to Disney support or wait for service normalization (GamesRadar).
| Step | Action |
|---|---|
| 1 | Uninstall and Reinstall the App |
| 2 | Log Out and Log In Again |
| 3 | Reboot Router |
| 4 | Contact Support or Wait |
Error Code 86
Error Code 86 signals that “We’re sorry; this account has been blocked.” This typically means your account has been flagged for security reasons.
To resolve this:
- Contact Disney Plus Customer Service.
- Reactivate your account.
- Change your password if necessary (GamesRadar).
| Step | Action |
|---|---|
| 1 | Contact Customer Service |
| 2 | Reactivate Account |
| 3 | Change Password |
For more general troubleshooting on Samsung devices, visit our guide on samsung tv troubleshooting. Additionally, if your Disney Plus app fails to load or has other operational issues on a Samsung TV, you might find valuable insights in our section on how to clear cache on samsung tv.
Resolving Issues on Specific Devices
When Disney Plus is not working on certain devices, there are targeted solutions to help resolve the issues. This section will focus on troubleshooting tips for Roku devices and Samsung Smart TVs.
Roku Devices
Roku devices are popular for streaming, but users can sometimes experience issues with Disney Plus. A common issue involves having to log in fresh every time. According to the Roku Community, this issue might be specific to the device.
- Reboot the Roku Device: Restarting the Roku can sometimes resolve login issues.
- Update Disney+ Channel: Highlight the Disney+ channel tile, press the start button on the remote, and select “Check for updates.”
- Reset Roku Device: If issues persist, consider factory resetting the Roku. Refer to our guide on how to restart Roku when frozen.
For further details on resolving Roku device login issues, see our section on Roku device login issues.
Samsung Smart TV
For users facing the issue of Disney Plus not working on their Samsung TV, there are several strategies to address the problem. Issues may include app crashes, black screens, or error messages.
- Update the App: Ensure that the Disney Plus app is up-to-date. Navigate to the app settings and check for updates.
- Restart the TV: Turn off the Samsung TV, unplug it, wait for 1-2 minutes, then plug it back in and turn it on.
- Clear Cache: Sometimes, clearing the cache can resolve app issues. Follow our guide on how to clear cache on Samsung TV.
| Samsung TV Troubleshooting Steps | Description |
|---|---|
| Update the App | Check for updates in app settings |
| Restart the TV | Unplug TV for 1-2 minutes and reboot |
| Clear Cache | Refer to the detailed guide here |
| Reset Smart Hub | Resets all apps and settings (SlashGear) |
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Reset Smart Hub: If other steps fail, resetting the Smart Hub can help. This will sign you out of all apps, requiring re-entry of login details.
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Contact Support: If facing error code 86, indicating account blocks (GamesRadar), contact Disney Plus Customer Service for assistance.
For more tips on troubleshooting Samsung TVs, visit our section on Samsung TV troubleshooting.
Use these methods to fix issues and ensure a seamless streaming experience on both Roku devices and Samsung Smart TVs. For further guidance, including downloading apps and managing settings on different devices, explore our related articles linked above.
Detailed Solutions for Device Specific Problems
If Disney Plus is not functioning properly, several device-specific solutions may resolve the issue. Here are detailed fixes for common problems encountered on Roku devices and Samsung Smart TVs.
Roku Device Login Issues
Many Roku users reported having to log in each time they accessed Disney Plus (Roku Community). Here are step-by-step solutions to address this issue:
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Reboot the Roku Device: Restarting the Roku can resolve login issues. Navigate to Settings > System > System restart and select Restart. After the reboot, try accessing Disney Plus again.
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Check for Software Updates: Ensuring that both the Roku device and Disney Plus app are up-to-date can resolve compatibility issues. Go to Settings > System > System update and select Check now.
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Reinstall the Disney Plus App: Removing and reinstalling the app can help. Follow these steps:
- Go to Home > Disney Plus
- Press the Star button on the remote
- Select Remove channel
- Restart the device
- Reinstall Disney Plus from the Roku Channel Store
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Contact Disney Plus Support: If issues persist, the problem might be on Disney’s end. Contact Disney Plus support for further assistance.
For more tips on resolving Roku-related issues, visit how to restart roku when frozen.
Samsung TV App Not Working Fixes
If Disney Plus is not working on your Samsung Smart TV, you can try several troubleshooting steps to resolve the issue.
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Check for Software Updates: Outdated software can cause app compatibility problems. Update your TV’s firmware by navigating to Settings > Support > Software Update > Update Now.
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Clear the App Cache: Clearing the cache can often resolve app-related issues. Here’s how:
- Navigate to Settings > Support > Self Diagnosis > TV Device Manager
- Select Manage Storage
- Choose Disney Plus and select Clear Cache
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Reinstall the Disney Plus App: Deleting and reinstalling the app can fix corrupted application data. Follow these steps:
- Navigate to Apps on your Samsung TV
- Select Disney Plus and press Delete
- Go to the App Store and reinstall Disney Plus
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Reset the Smart Hub: If all else fails, resetting the Smart Hub might help. Be aware that this will log you out of all your apps:
- Go to Settings > Support > Self Diagnosis > Reset Smart Hub
- Input your PIN (default is 0000)
- Confirm reset and re-login to all apps
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Restart the TV: Sometimes, a simple restart can resolve temporary glitches. Turn off the TV, unplug it for a few minutes, then plug it back in and turn it on.
| Troubleshooting Step | Description |
|---|---|
| Software Update | Keep TV firmware up to date to avoid compatibility issues |
| Clear App Cache | Remove temporary app data to enhance performance |
| Reinstall Disney Plus | Fix corrupted app data by reinstalling |
| Reset Smart Hub | Resolve comprehensive issues by resetting the Smart Hub (logs out all apps) |
| Restart TV | Clear temporary glitches by rebooting the TV |
For further assistance, you might find our article on how to clear cache on samsung tv beneficial.
By following these steps, users should be able to resolve most issues related to Disney Plus not working on Samsung TV.