Uninstalling Apps on Roku
For Roku users, uninstalling apps, whether they are regular or subscription-based channels, involves a few simple steps. Understanding how to properly remove these channels can ensure a smoother experience with managing your TV content.
Removing Regular Channels
Removing regular channels from your Roku device can be accomplished directly through the Roku interface. Follow these steps:
- Press the Home button on your Roku remote to open the main screen.
- Navigate to the channel grid and highlight the channel you want to remove.
- Press the * (asterisk) button on your remote to open the options menu.
- Select Remove channel and confirm your selection.
Removing a channel does not affect any saved data or settings for other apps on your device.
Handling Subscription Channels
Uninstalling subscription channels on Roku requires an additional step: first, the subscription must be canceled. If you have an active subscription to a channel through Roku, you cannot remove it without canceling the subscription first.
To remove a subscription channel:
- Press the Home button on your Roku remote.
- Navigate to the channel grid and highlight the subscription channel you wish to remove.
- Press the * (asterisk) button to open the options menu.
- Select Manage subscription and then choose Cancel subscription. Follow the prompts to confirm the cancellation.
- Once the subscription is canceled, return to the channel grid, highlight the channel again.
- Press the * (asterisk) button and select Remove channel, then confirm your selection.
If a subscription issue prevents you from canceling, reaching out to the Account and Billing team is recommended.
For further insights into managing Roku subscriptions and related issues, visit our article on Subscription Management on Roku.
By following these steps, users can effectively manage and uninstall both regular and subscription-based channels on their Roku devices. For more troubleshooting tips and technical assistance, check out our how to restart Roku when frozen guide and other related articles.
Troubleshooting App Installation
When installing apps on Roku, users sometimes encounter issues. This section addresses common problems with AMC Plus and Amazon Prime Video, offering troubleshooting guidance.
Issues with AMC Plus
Some users have reported persistent errors when attempting to use the AMC Plus channel on their Roku devices. Despite various attempts to fix these issues, such as rebooting the TV, signing out and back into the app, and uninstalling and reinstalling the app, problems have persisted, particularly after the latest Roku OS update on 11/18/2021.
Below is a table summarizing user-reported troubleshooting methods and their effectiveness:
| Troubleshooting Method | Outcome |
|---|---|
| Rebooting TV | No success |
| Signing out and back into app | No success |
| Uninstalling and reinstalling app | No success |
| Downgrading Roku OS | No success |
The AMC Plus channel performed correctly on other platforms like phones and computers, indicating that the issue is specific to Roku devices following a software update. Some users received an email from AMC Plus acknowledging the problem and committing to a fix within one to two days.
Roku representatives have recommended the following steps:
- Remove the AMC Plus channel from the Roku device.
- Restart the Roku device.
- Reinstall the AMC Plus channel.
- Check for any channel updates.
- Provide specific device information for further assistance.
For more detailed guidance, visit our article on how to restart Roku when frozen.
Challenges with Amazon Prime Video
Users have also faced issues with Amazon Prime Video. One common problem is receiving a “Something went wrong” error message while the show continues playing in the background behind the error message.
Here’s a potential troubleshooting process for users encountering issues with Amazon Prime Video:
- Remove the Channel: Navigate to the Home screen, find Amazon Prime Video, press the * button on your remote, and select ‘Remove channel’.
- Restart the Device: Go to Settings > System > System restart.
- Reinstall the Channel: After restarting, go back to the Channel Store and reinstall Amazon Prime Video.
If the problems persist, consider exploring updates or reaching out to Roku Support for further assistance and tips.
For more specific troubleshooting tips and advice, refer to our related articles on how to reset hisense tv, how to clear cache on samsung tv, and youtube not working on samsung tv.
Subscription Management on Roku
Managing subscriptions on Roku involves a few steps that ensure users maintain control over their accounts and handle app removals efficiently.
Cancelling Subscriptions
Before uninstalling a subscription channel on Roku, the subscription must first be canceled. If a channel has a subscription billed to the Roku account, it must be determined if the subscription is active (Roku Community). Here’s a step-by-step guide:
- Press the Home button on the Roku remote to open the home screen.
- Navigate to Channel Store and locate the subscribed channel.
- Press the ‘Options’ button (generally represented by an asterisk ‘*’ on the remote).
- Select ‘Manage Subscription’ to check the current subscription details.
- Choose ‘Cancel Subscription’ and confirm the cancellation.
It’s advisable to check the subscription status by visiting the Roku account on a web browser. For detailed guidance on managing subscriptions, visit how to program a directv remote for a samsung tv.
Effects on App Removal
The removal of a subscription channel from Roku can only proceed after the subscription has been canceled (Roku Community). Here’s what happens:
| Scenario | Action |
|---|---|
| Active Subscription | Must be canceled before app removal |
| Subscription Expired | App can be removed directly if no recurring billing |
| Subscription Issues | Contact Roku support for unresolved issues |
Even after a subscription runs out, some users may experience issues related to uninstalling the app. In such cases, reaching out to the Roku Account and Billing team is recommended for assistance.
Understanding these steps simplifies the process of handling app removals, making sure unwanted subscriptions don’t recur. For further assistance, view our resources on samsung tv troubleshooting and how to reset roku tv with black screen.
Seeking Help for App Problems
Contacting Account and Billing Support
For users encountering difficulties with uninstalling a subscription app such as Crunchyroll on Roku, it is recommended to contact the Account and Billing support team. This team can assist in sorting out any subscription-related issues, ensuring that users can manage their apps effectively. More information can be found on the Roku Community.
Reaching Out for Technical Assistance
For those experiencing playback issues with specific channels like AMC Plus on their Roku devices, contacting technical support is advisable. Users have been guided through several troubleshooting steps by Roku representatives, including:
- Removing the channel from the device.
- Restarting the Roku device.
- Checking for channel updates.
- Providing specific device information for further support.
These steps are usually suggested to address common issues and enhance the performance of the streaming channels (Roku Community).
Additionally, some users received direct emails from AMC Plus acknowledging playback problems. These communications often indicated that the issue would be resolved within one to two days. It was also noted that AMC Plus continued to work on other media such as phones and computers, even if it did not function on Roku devices. This discrepancy was attributed to a recent software update on Roku’s platform.
For more detailed guidance on managing technical issues, you can refer to our extensive articles on how to restart Roku when frozen and samsung tv troubleshooting.